Always Special is a family owned business dedicated to creating unique gifts that are guaranteed to please whatever the occasion. If you need to contact us, or have any suggestions or comments, please email us using the "Contact Us" button at the top of our site. All our contact details are shown below, should you prefer to phone or write to us.

Always Special
20 Leg Street Oswestry Shropshire SY11 2NN United Kingdom
Phone: 01691 700020
Email: customerservices@alwaysspecial.co.uk

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept most major credit and debit cards. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, please email us and we will arrange to contact you by phone to take your payment details.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct it for you.

Each of our gifts are handmade to order and therfore there may be from time to time slight variations in design and contents. We will contact you prior to delivery if such changes would substancially change the gift from the description given on this site. Where substitutions are made they will be for items of same or greater quality and value.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

All our gifts are artistically presented in clear cellophane wrapping, and decorated with bows and ribbon. These in turn are securely packaged in our custom made cartons. All orders are sent via 24hr signed for courier or postal services.

We aim to ship goods within one working day of the receipt of your order . We will send you an email confirmation when we despatch your order.

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Prices on our website are incusive of all purchase taxes

The security of your personal details is very important to us. Our site has been authenticated by Comodo (www.comodo.com), and uses 128 bit encryption whenever sensitive data such as payment details are being sent. Card payment processing is carried out via PayPal Web Payments Pro and is fully PCI DSS compliant. We will not store customers financial/card details.

All products are offerd with a 12 month guarantee

If you need to reach us, please email us using the "Contact Us" button at the top of our site. Alternatively, you can call on 01691 700020 or write to us at Always Special, 20 Leg Street, Oswestry Shropshire , SY11 2NN, United Kingdom

Always Special will not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Card payment processing is carried out via PayPal Web Payments Pro and is fully PCI DSS compliant. We will not store customers financial/card details.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to: -

a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.

Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to the minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.